Testimonials

Here are just a few of the Happy Stories we received from our business partners and teammates that demonstrate our company-wide commitment to providing the most outstanding service in the industry. Thanks for recognizing our special efforts to make and keep our customers happy!

Dear Bill:

Dear Bill:

I have had an Auto Pilot in my pool for over 12 years. No less than five of my friends have installed Auto Pilots due to my endorsement.

Last month I updated my five (5) year old system with your digital unit. I happened to be home when Shawn and Tino came to do the installation which afforded me the opportunity to see first hand why your company excels in the pool accessory industry. Shawn is the epitome of the “Team Horner” approach to service. He did not just replace the old unit but he identified and eliminated unnecessary switches and wiring. Tino was doing his “Apprenticeship” and Shawn’s patient explanation of how to do a “custom” installation showed real leadership ability.

In this modern day world where customer service and attention to detail is usually more hype than reality, it is reassuring to know that it is still a priority at Team Horner.

Sincerely,
Steve Weinberg
VP, General Manager
World Wines

Crystal at HX Manasota did a super thing this week. I got a call from a desperate Pilot customer in Punta Gorda who had plumbing cracks from the storm last week. I asked a solar company in that area to help him out, but when the company did not call or return the customer’s calls, Crystal grabbed a pool guy, Chad from Elegant Waters in North Port and, by the end of the day he was on his way there.

Another reason why I love being a team member.

Dennis
South Florida Pool Heating
Coral Springs , FL

Dear Mr. Kent:

I would like to take this opportunity to let you know how impressed I am with your company.

I have had the pleasure of ordering products from your Sarasota Branch, and pleasurable it always is—starting with the person who answers the phone right through to the delivery person that drives your very attractive trucks. We sold one of your heat pumps to one of our harder-to-handle customers. Phil Dill came down to meet us at our customer’s house and was exceptional. He explained everything to our customer, going above beyond with information. We then needed technical support with salt systems. At that time, Phil Dill and Crystal Corbat came in at 7:00 AM and were just fantastic. They covered the Pool Pilot operation and helped my pool service technicians tremendously. Crystal has been of help to me on a number of occasions.

So many times we hear only of the “bad” things. I wanted to let you know, and I have the feeling you already know, that Crystal and Phil are definite assets to you.

Thank you for being there for us.

Sincerely,

Phyllis Walker
General Manager
Howards’ Pool World, Inc.
Port Charlotte , FL

I am a new Florida resident and a first time pool owner. Recently I had a problem with one of your Chlorine generating systems. Today your field service representative Ms. Julie Simpson arrived to fix the problem. I was very impressed by her knowledge of your products and pool chemistry. Not only was the problem fixed in just a few minutes but I also learned more from her short visit about pool care than I have learned in the last three months. I want to commend this pleasant and knowledgeable young woman. She is certainly an ambassador of good will for your products.

Sincerely,

Daniel Dawson
Leesburg , FL

Renny Nava in the warehouse and Dana in Customer Service saved me a couple of hundred dollars today by getting me a filter part from a stock item and sending it to me today as I needed it immediately. The replacement part was 5 to 7 days away and I could not leave the pool alone that long.

Kudos to these team members from SFPH.

Thanks to all,

Dennis
South Florida Pool Heating
Coral Springs , FL

I received a call today from a first time Autopilot buyer and new Horner customer. He told me how happy he was that Julie went to his customer’s house on a Sunday to get the Autopilot up and running. He told me that Julie was “the nicest and most professional service person he has ever dealt with!” I appreciate her efforts to help us keep hard earned customers.

Thanks,
Phil Dill
Aqua Cal Sales

I want to commend Gary Geler, Gary Shostak and Andi Rama who worked together to ship 19 slides to a customer yesterday. The slides had been on back order from the vendor since the beginning of July and were going to parts of the country where they’ll soon be experiencing cold weather. Their hustling made some customers very happy!

Dana Ash
HornerXpress South Florida
Customer Service